For Our Communities

A Guide for Re-entry at Playa District

As our communities begin to return to work, we remain as committed as ever to the well-being and success of our customers. Our vision of creating spaces that bring humanity to the workplace and allow people to thrive remains unchanged.

We know that wellness in the workplace is paramount to you at this time and that our environments need to be safe, adaptable and easy to access.

Our commitment to collaboration

This plan aims to address your needs and provide support during this time. The content was based on guidance from the Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH), and the orders and strong recommendations of Orange County, California, dated May 22, 2020. The plan was also informed by your input to our recent email survey – your time and thoughtful answers are greatly appreciated. We are here to support you at every step of your reentry to the workplace, and we will continue to share information and updates.

Our commitment to community

Ensuring the safety and well-being of all Canvas occupants will remain a top priority for us. We have been conducting enhanced cleanings and have placed additional hand sanitizing stations throughout the building. In addition, we have provided regular, proactive tenant communications to keep you informed of this rapidly evolving situation. As you return to work, you will notice various signs reminding occupants to maintain social distancing and to wear recommended face coverings while in the building.

Our commitment to convenience

We will continue to offer regular building communications and virtual health and wellness programs for tenants working remotely.

To provide a space where customers can thrive while staying safe, we have also made adjustments to our common areas including changes to layouts and furniture. We have spaced out or removed common area seating throughout the campus, and provided hand sanitizing stations to ensure our spaces facilitate social distancing needs and proper sanitation, while allowing for collaboration and community.

Re-Entry Information

To support your transition back to Playa District, we developed a reentry plan which includes the following:

Mask Requirement

All building occupants and visitors are required to wear a face covering in building common areas (including lobby, elevators and common restrooms) per the directive from Los Angeles County Department of Public Health and Los Angeles County Mayor Garcetti’s Office. An exception may be made for individuals who are unable to wear a face covering due to a medical condition.

Path of Travel

To manage the flow of traffic, we are keeping all building entrances and exits open per normal. We are placing floor graphics and signage at all entry points to encourage social distancing throughout the campus. Please follow the traffic pattern as directed by the signage within the building. 

Lobby and Plaza

As part of our mission to provide environments that are safe and adaptable, we are pleased to announce that outdoor and indoor seating areas at Playa District will reopen for use, beginning on Monday, August 17. As part of our continued commitment to your health and
well-being, we have implemented the following guidelines and protocols to help
prevent the spread of COVID-19 in common areas of Playa District:

  • Face coverings are required at all times in common areas, including indoor and outdoor seating areas.

  • Individuals using common areas are also required to practice physical distancing and to limit person-to-person contact.

  • Signage will be posted to remind occupants of social distancing guidelines.

  • High-touch sections of common areas will be disinfected frequently.

  • Out of an abundance of caution, gaming tables and other amenities will remain temporarily closed.

We also ask all tenants and visitors to continue following the CDC’s guidelines to protect themselves and others while at the property.

For all other questions, please contact your property manager.


Fitness Centers and Conference Center will be closed until further notice. Basketball, Pickleball and the gaming area are also closed.


Security guards will assist on the first floor to coordinate elevators for visitors and tenants. Please adhere to social distancing signage recommendations when waiting for elevator access and limit occupancy to three people at a time when using the elevators . As previously mentioned, face coverings must be worn in the building and this is especially important where a six-foot social distance is limited, such as inside elevator cars. An exception may be made for individuals who are unable to wear a face covering due to a medical condition.

Hand sanitizing stations have been installed in all ground floor elevator lobbies for your convenience.


Stairwell access will be allowed for those tenants who wish to purchase individual keys for their employees. These keys will give employees access to the stairwell door and onto the floor. Please submit a work order request and indicate how many stairwell keys will be required. These keys will be billed at a discount rate of $5 each to cover the cost of labor. Employees are advised to use the right-hand side of the stairwell and abide by social distancing rules. 


Parking garage entrances/exits will remain accessible for occupants and visitors. Please adhere to social distancing when waiting for parking elevator access and limit occupancy to two people at a time when using the garage elevators. As previously mentioned, face coverings must be worn in the building/garage and this is especially important where a six-foot social distance is limited, such as inside elevator cars. An exception may be made for individuals who are unable to wear a face covering due to a medical condition. Signage on social distancing and elevator occupant will be posted in garage elevator lobbies.  Hand sanitizer stations have been installed on ground level landings.

Parking staff will frequently disinfect high touch point areas including door handles, elevator buttons and parking equipment.

Loading Dock and Service Elevator

The loading dock and service elevator will operate as normal. Delivery personnel will be advised to keep a social distance during deliveries and abide by the floor graphics information. 


Various signage will be posted throughout the building to promote safe practices for our community. Please familiarize yourself with all building signage and adhere to practices as specified.


Visitors are required to wear a face covering while in building common areas (including lobby, elevators and common restrooms) and are expected to follow social distancing guidelines while in the building. An exception may be made for individuals who are unable to wear a face covering due to a medical condition. Please instruct your employees and visitors not to enter the building if they have been personally directed to remain quarantined, have a cough, fever, shortness of breath or difficulty breathing, chills, muscle pain, sore throat or new loss of taste or smell, or have traveled recently outside the U.S.

Food delivery services such as Uber Eats and Postmates will not be allowed to enter the building until further notice. All food deliveries must be picked up curbside by the employees.

Enhanced Cleaning

Janitorial has taken additional measures to disinfect frequently touched surfaces and objects with Citricide or Retaliate for the common areas.

If a tenant would like to take additional preventative actions, our facilities cleaning service provider is available to provide tenant-specific cleaning. This cleaning would be coordinated between the service provider and tenant and would be a charge back to the tenant.

Hand sanitizing dispenser stations and wipes are placed in the main lobby, the ground level elevator lobby and the ground floor freight elevator vestibules. You may also notice trackers set around the building. These devices will assist janitorial with occupancy count in high-trafficked zones and will alert the operations team to disinfect an area.

In between disinfecting schedules, all main touch points in the common areas are wiped and sanitized.

We will continue working closely with our cleaning service providers and contractors to ensure that they’re following CDC guidance.  Attached, please find the janitorial plan for more details.

Please carefully review CDC and other state and local mandates and guidance applicable to your operations and employees. Specifically, before you elect to occupy your office please review Los Angeles County’s Safer at Home Order and the City of Los Angeles’s Reopening Guidance to ensure your employees and guests are adhering to these standards. For example:

1.     Employees that are not feeling well should stay home.

2.     Encourage frequent hand washing and good hygiene.

3.     Limit capacity to ensure individuals can easily maintain six feet of social distance

4.     All employees should wear a face mask as currently mandated, unless unable to do so due to a medical condition.

If you have any employees that are exhibiting symptoms or have tested positive for COVID-19, we ask that you please fill out the questionnaire and send to the property manager so we can assess next steps and continue protecting the safety and well-being of our customers and community.

We appreciate your partnership and look forward to welcoming your team and ensuring your continued success.


We continue to approach the situation with an abundance of caution and follow guidance from the CDC, as well as executive orders from local government authorities. We will work closely with our facilities' cleaning service providers and contractors to help prevent the spread of the virus in the building. We will also continue to notify tenants in the building upon learning of a confirmed case. Here are some resources to review as you plan your return to the workplace.

See our national Tenant Toolkit Resources



Katrina Jones
General Manager
(818) 334-2241

Elizabeth Salazar
Senior Property Manager
(310) 417-4601


Regular Business Hours
Monday - Friday
8:00 a.m. - 8:00 p.m. ET
In English only

Coronavirus Disease 2020 Questions

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In English only:

TTY 888-232-6348

About EQ Office

EQ focuses on the experience of its 31 million square feet – how space feels, activates and performs to amplify the human experience. We're proud to work hand-in-hand with more than 1,500 customers of all sizes, from Fortune 100 companies to emerging startups, to bring humanity back to the workplace. Our diverse team of 200+ professionals is responsible for creating inspired office environments in major cities across the country including Chicago, New York, Los Angeles, San Francisco, and Seattle. As a U.S. office portfolio company wholly owned by Blackstone's real estate funds, we have the resources to lead the changes happening in workspace. Explore your space for greatness at